2. Insurance
Fully comprehensive vehicle insurance is provided. The hirer is responsible for the insurance excess of £500. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first £500. The hirer will also be fully liable for replacement or repair of windows or tyre damage caused due to negligence. This applies in respect of each claim, not hire..
Personal Property
The hirers personal property is not covered by the insurance and it is recommended that hirers take out personal travel and cancellation insurance.
3. Security Deposit
A security deposit of £500 in cash will be payable on the day of collection. This security deposit will be refunded in full subject to the vehicle being returned in a clean, undamaged and complete condition. The toilet should be clean and empty or a £50 fee will be incurred. The vehicle will be thoroughly inspected.
The deposit will be refunded within 7 days.
4. European Travel
There is an additional charge of £80 per week for European Travel to cover European roadside assistance and the purchase of a Green Card for insurance purposes. (Prior approval for EU travel is required in order for the Insurance Cover to be valid)
5. Ireland Travel
There is an additional charge of £60 per week for Ireland Travel to cover Irish roadside assistance
6. Cancellation Charges
- More than 6 weeks prior to departure:- Booking Deposit
- 6 weeks - 2 weeks :- 50% of total hire charge
- 2 weeks - No show :- 100% of total hire charge
7. Availability
Occasionally motorhomes are not available as agreed, which is almost always due to events beyond the motorhome operator's control (see below). If your booking has to be cancelled (which the motorhome operator has the right to do) Live The Dream Motorhome Hire Limited, will offer you the choice of an alternative motorhome or, if no suitable replacement is available, provide a full refund of all monies you have paid for your booking.
8.EVENTS BEYOND THE OPERATOR’S CONTROL
Unfortunately, events beyond the motorhome operator's control occasionally affect bookings. When reference is made to such events in these Conditions of Hire, this means any event(s) or circumstance(s) which the motorhome operator could not, even with all due care, foresee or avoid.
The motorhome operator can't accept responsibility or pay any compensation, costs or expenses where the performance of your contract with the motorhome operator is prevented or affected or you otherwise suffer any loss or damage as a result of events beyond the motorhome operator's control. This includes any delays to and/or restrictions to your hire to which you may be subject. However, if your booking has to be cancelled as a result, Live The Dream Motorhome Hire Limited, the motorhome operator, will of course offer you the choice of an alternative motorhome (if available) or refund as described above.
9. Payment
Availability is on a request and confirm basis at the time of reservation. It is only binding after it has been confirmed by Live The Dream Motorhome Hire Limited and a down payment of £250 per week (or part week) of hire has been received. Settlement of the remaining balance will be due 6 weeks prior to departure. Live The Dream Motorhome Hire Limited reserves the right to cancel the booking if payment is not received by 6 weeks prior to departure date.
For late bookings (less than 6 weeks prior to departure) the full hire price is payable on booking
10. Collection and Returns
Please allow 1 hour for the hand over at the depot - to demonstrate the vehicle to you and complete documentation. Please allow for same on your return.
The normal hand-over days are Friday and Monday (dependant upon hire period). The motorhomes are available to be collected from 3pm on the day of departure and should be returned no later than 11am on the last day of hire.
If you do not bring the vehicle back on time, you are breaking the Conditions of this Agreement and there will be a penalty charge of £50 per hour for vehicles that are returned late and the hirer will not be covered by our insurance.
11. Breakdown
In the event of a breakdown vehicles are covered by AA breakdown and recovery service (Ford Assist – full contact details in vehicle). Instruct us immediately by telephone on 0800 12 03 800 or 07540 666800 of any incidents.*
12. Accidents
In the event of an accident you must not admit responsibility, you should get names and addresses and car numbers of any witnesses in the event of an accident. Also, make the vehicle secure, inform the police immediately and contact Live The Dream Motorhome Hire Limited, telephone numbers as above. Damage can often occur whilst reversing so please seek help.*
*No responsibility can be accepted by Live The Dream Motorhome Hire Limited, for any loss of damage or expense as a result of a breakdown or an accident.
13. Fuel/Oil/Gas/Tyres/Windscreen
The vehicles are supplied with a full tank of fuel and have to be returned full, a charge is based on the cost of the fuel plus £28.00. The engine oil, water levels and tyre pressures have to be checked at least once in your hire week. The hirer is also responsible for repair of punctured and damaged tyres and damaged/broken windscreen.
The vehicle is supplied with 2 bottles of gas with at least one full, subsequent refills are the responsibility of the hirer who should ensure that, refilled bottles are of the same size and fitting, returned with the vehicle. Only Calor branded “like for like” bottles should be used.
14. Your Responsibilities
a) You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel DIESEL. You are responsible for any damage to the vehicle caused by hitting low level objects, such as bridges or low branches.
b) You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
c) You must not let anyone work on the vehicle without the Operator’s permission. If the operator does give you permission, you will only receive a refund if you have a receipt for the work.
d) You must let the operator know as soon as you become aware of a fault in the vehicle.
e) You must bring the vehicle back to the place agreed, at the time agreed and remain responsible for the vehicle until this time. The operator must see the vehicle to check that it is in good condition.
f) You will have to pay for repairs if:
* The vehicle needs more than our standard valeting (cleaning)
* You have damaged the vehicle, inside or out
g) Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
h) You are responsible for any loss or damage to the motorhome including that caused by neglect, misuse, accident or not your fault.
15. Conditions For Using the Vehicle
The vehicle must only be driven by you and any other driver named on the hire insurance policy, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence.
* You or any other authorised driver must not:
* Use the vehicle for hire or reward
* Use the vehicle for any illegal purpose
* Use the vehicle for racing, pacemaking, testing the vehicle’s reliability and speed or teaching someone to drive
* Use the vehicle while under the influence of alcohol or drugs
* Drive the vehicle outside England, Scotland and Wales, unless we have given you written permission
* Overload the vehicle
* The total number of people that can be carried in the vehicle is limited to the total number of seatbelts fitted. This is a legal requirement – you must not carry anyone who is not wearing a seatbelt including children under 12 years of age who should use suitable travel seats/boosters (available for hire).
16. Additional Charges for UK/EU travel
* Any charges arising from HM Revenue and Customs or Immigration Authorities seizing the vehicle, together with a loss-of-income charge, whilst Live The Dream Motorhome Hire Limited cannot hire out the vehicle.
* All fines and costs (including court costs) for parking/traffic or other offences, congestion charges, (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines or costs if and when the authority demands this payment. If you do not, you will be responsible to pay any costs and reasonable administration charges which arise when Live The Dream Motorhome Hire Limited’s solicitor deals with these matters.
* Interest which will be added every day to any amount you do not pay in time, at the rate of 4% per year above the base lending rate of National Westminster Bank.
17. Liability
If the vehicle or equipment fail due to our negligence which deprives you of complete use of the vehicle we are limited to the refund of any rental charges for days lost.
18. Dogs
Well behaved, toilet trained dogs are allowed in our allocated vehicle but NOT on/in the beds. You ensure your dog is restrained and safe during travel. Live The Dream Motorhome Hire Limited do not accept any responsibility for the welfare of dogs carried in the hired vehicle. All damage, howsoever caused by a dog, will be charged to the hirer in full.
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